At Chanae Loren Makeup, we are committed to protecting your privacy and ensuring a safe online experience when you shop with us. This Privacy Policy explains how we collect, use, and protect your personal information when you purchase our makeup products or book our makeup services.

Information We Collect

We collect various types of information to process your orders and provide you with a seamless shopping experience:

• Personal Information: When you make a purchase or sign up for our services, we collect information such as your name, email address, phone number, billing address, shipping address, and payment information.
• Order Information: We also collect details about the products or services you purchase, including the quantity, price, and any special instructions you provide for your order.
• Communication Information: If you contact us via email, phone, or social media, we may collect your contact details and the content of the communication.
• Technical Information: We may collect information about your device, browser, IP address, and location to improve your shopping experience and for security purposes. We may use cookies and similar technologies to collect this data.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including providing you with updates and tracking information.
• Provide customer service and respond to your enquiries, requests, and feedback.
• Offer personalised product recommendations and promotions based on your preferences.
• Improve our website, services, and product offerings.

Sharing Your Information

We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your information with third parties in the following instances:

• Service Providers: We may share your information with trusted third-party companies that help us process payments, fulfill orders, or send communications on our behalf. These third parties are obligated to protect your data and only use it for the specific services they provide.
• Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena, legal process, or government request.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our website is encrypted using SSL (Secure Socket Layer) technology to ensure that your payment details and personal data are secure during transactions.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience. Cookies are small files that are stored on your device when you visit our site. They allow us to remember your preferences, track website usage, and improve our services.

You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.

Your Rights and Choices

You have the following rights concerning your personal information:

• Access: You can request to access the personal information we have about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
• Opt-out: You can opt-out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails.

Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website. Please review the policy periodically for any updates.

Please contact us at chanaelorenmakeup@gmail.com for any questions.